We have some customers that book up to 3 months in advance, others may book within couple of weeks of their travel date. Please keep in mind that the closer it gets to your pick-up date the less flexibility we have. We recommend to reserve as far in advance as you can while understanding that we require a 72 hours advance notice to cancel, otherwise the full charge will apply.
How do I make a reservation?
You can make a reservation online byclicking hereor by calling (413) 586-1120. Please keep in mind if you are traveling within 48 hours, we recommend that you call instead of booking online.
What happens if my flight was cancelled?
We understand that sometimes flights may be canceled. However, the airline will always make sure they accommodate you within a day or two, in which case we will be more than happy to reschedule you for the same service that you initially booked (from point A to B). If you refuse to reschedule, we will charge you the full fare and no exceptions will be made.
We track all the flights arriving into Bradley airport, however every customer needs to inform us of their flight changes, a lot of times the online information that we have access to may not be updated to the minute.
To minimize your waiting time, please call us (413-586-1120) when you find out about your flight status (delays, departure time, and arrival).
How far in advance can I cancel a reservation?
Reservations must be cancelled 72 hrs in advance otherwise the full charge will apply, no exceptions will be made.
Some reservations during the busy times are non-refundable as soon as you make them, we will let you know in advance if your reservation is a non-refundable one.
Are pets allowed in your vehicles?
We allow cats and dogs in our vehicles; however, we require pets to be restrained by a carrier, crate, or on a leash with physical control of a person.
Dogs over 20 pounds are not allowed unless they are professionally trained service dogs.
Customers must give us an advance notice if they are traveling with a pet.
Customers need to bring a towel, small blanket or a pad for their dog to sit on.
If your pet does happen to make a mess or cause any damage, whether they are cat, a service dog or an emotional support animal, you will still be responsible for a $150 cleaning fee.
Do you charge for pets?
There is a $25 flat fee per a pet.
Should I fly into Bradley Airport or Boston Logan Airport?
Most direct flights are into Boston Logan Airport, if you are flying into Bradley Airport you will have less direct flights, however keep in mind that Bradley Airport is about an hour from Amherst Colleges and Umass whereas Boston Logan Airport is 2 hours away without traffic.
The flights are direct and cheaper into Boston Logan Airport Should that be my best option?
No, because the ground transportation service to/from Boston Logan Airport will cost a lot more than hiring a car service from Bradley Airport to the Five College area.
Does Seemo Shuttle offer Shared Shuttle Service or just Private CAR/SUV Service?
We no longer offer Shared Shuttle Service. We offer a private Minivan or private SUV Luxury Car Service. There are some exceptions during very busy times like Spring-break, Thanksgiving week and Christmas where the customers that booked a Minivan may be sharing the ride and have their fares reduced, however the SUV reservations are always exclusive and private.
Why do you no longer offer shared Shuttle Service?
When you combine 2 passengers or more, a flight for one person maybe 10 min early but the second passenger maybe 2 hours late, hence it became very challenging to combine passengers.
As required by the Federal Motor Carrier Safety Administration Rules, we carry 1.5 million Dollars Liability insurance and our drivers have clean driving records.
My kid is not 18 years old can I trust your service?
We deal with boarding schools like Deerfield Academy, Northfield Mount Hermon, Eagle Brooks etc. and we do accommodate kids as young as 14 years old.
Our drivers have a clear background check, clean driving record and hold a USDOT Medical Cards.
How long have you been in business and which areas do you service?
We have been serving the Pioneer Valley area for Over 23 years. We service all the Five colleges: Amherst College, Umass Amherst, Hampshire College, Smith College, Mount Holyoke College.
We service boarding Schools like Deerfield Academy, Northfield Mount Hermon, Eagle Brooks etc..
We service the following towns and cities: Springfield, South Hadley, Easthampton, Northampton, Hatfield, Deerfield, Greenfield, Pelham, Amherst, Hadley, Sunderland etc.
We service all the hotels in the area including: The Ellery, Fairfield Inn and Suites by Marriott in Northampton, Court Yard by Marriott in Amherst/Hadley, Hotel Northampton, Campus center Hotel at Umass Amherst, Inn on Boltwood in Amherst, Homewood suites by Hilton in Amherst/Hadley, Howard Johnson, Hampton Inn Amherst/Hadley, Red Roof Inn in Deerfield, Deerfield Inn in Deerfield, The black Walnut Inn Amherst, Allen House Victorian Inn and Amherst Inn.
Do you service Private Airports?
We service Brainard Hartford Private Airport, Northampton Private Airport and Turners Falls private Airport.
Is there an extra charge for late in the evening or early morning pick-ups?
To the airport: If you get picked up before 3:00AM there is an extra charge.
From the airport: If you get picked up between 10:30pm and 7:00am there is an extra charge.